Work/Linfox

Streamlining logistics through self-service portal

We partnered with Linfox to deliver a scalable self-service portal in just 14 weeks, giving B2B customers real-time supply chain visibility, faster onboarding and a smoother logistics experience, all built to support future digital growth.

A row of large, modern Linfox trucks is parked outdoors. The trucks are painted in the signature Linfox colours of yellow and red, with bold Linfox logos visible above the windscreen and on the side. The trucks are Scania brand, with the model “P450” displayed. The sky is partly cloudy, and the trucks are lined up on a concrete surface.
A digital dashboard from Linfox’s Track & Trace system displays a list of shipment records. The screen features columns for shipment ID, reference number, pickup and delivery locations, along with the delivery status such as “Delivered,” “In Transit,” “Processed,” or “Last Mile.” Filters for date, location, and status appear at the top, and the logged-in user is “Elyse Denny.”

Challenge

Linfox serves transport customers from a wide range of industries, each with very different operational needs. Some relied on complex transport management systems, while others had no digital systems at all. The challenge was to create a single, easy-to-use portal that would work seamlessly for every customer and could evolve with Linfox’s broader Digital Freight Network (DFN) initiative.

Solution

We designed and launched an MVP within 14 weeks, prioritising features that delivered immediate value, while building scalable foundations for future growth.

  • Unified customer experience
    One portal for all customers, streamlining complex requirements into a single, intuitive interface.
  • Rapid prototyping & iteration
    Agile development and quick user feedback ensured the portal met real-world needs and drove adoption.
  • Decoupled architecture
    Separating front-end and back-end systems reduced dependencies, speeding up development and making future updates easier.
  • Enhanced supply chain visibility
    Customers can track shipments, manage cases and control user permissions, all in one secure location.

Impact

The new portal has made supply chain management simpler, faster and more transparent for Linfox customers, while supporting internal business operations.

Dollar symbol in coins yellow

Cut costs through streamlined onboarding and support processes

Graph with arrow going up yellow

Boosted conversions and retention through an enhanced customer experience

Yellow background
The Linfox online portal welcome screen greets the user "Elyse" and features large, bold images of a row of bright yellow and red Linfox trucks. The right side of the screen offers prominent menu options for tracking and tracing shipments, managing cases, user management, and viewing KPI reporting. A helpful search bar enables users to enter a shipment ID for tracking.
A mobile-friendly Linfox tracking interface on a yellow background shows a shipment’s progress timeline. Steps include “Created,” “Processed,” “In Transit” (with estimated time of arrival), and “Delivered.” The delivery location (First Choice Liquor, Glen Iris, VIC) and delivery time window are listed at the bottom.
A Linfox worker is wearing a high-visibility yellow and navy uniform, using a tablet while leaning against a Linfox-branded truck. The worker’s cap and clothing feature the Linfox logo, and the setting appears to be an outdoor logistics or depot area, with more trucks and trees in the background.
“We're excited by the benefits of greater visibility of the supply chain operations that this presents for our customers - it's exactly what they have been looking for.

Mirza Nurak, National Manager Cold Chain Network, Linfox

A large, modern Linfox truck and trailer—painted in Linfox’s signature yellow and red—are parked at an industrial site during twilight. The truck is positioned on black gravel near large piles of material and conveyor structures, evoking a busy and capable logistics operation. alt text: alt text: Image 1: A digital dashboard from Linfox’s Track & Trace system displays a list of shipment records. The screen features columns for shipment ID, reference number, pickup and delivery locations, along with the delivery status such as “Delivered,” “In Transit,” “Processed,” or “Last Mile.” Filters for date, location, and status appear at the top, and the logged-in user is “Elyse Denny.” Image 2: A mobile-friendly Linfox tracking interface on a yellow background shows a shipment’s progress timeline. Steps include “Created,” “Processed,” “In Transit” (with estimated time of arrival), and “Delivered.” The delivery location (First Choice Liquor, Glen Iris, VIC) and delivery time window are listed at the bottom. Image 3: A row of large, modern Linfox trucks is parked outdoors. The trucks are painted in the signature Linfox colours of yellow and red, with bold Linfox logos visible above the windscreen and on the side. The trucks are Scania brand, with the model “P450” displayed. The sky is partly cloudy, and the trucks are lined up on a concrete surface.
A digital dashboard for Linfox is shown with a case management interface. The interface displays two overlapping views: one is a detailed form for creating a new case about delivery issues, including fields like title, type, description, customer reference number, and purchase order number. The other view lists multiple existing cases, allowing users to search, filter by criteria such as date and location, and review case status, contact, and updates.

Technologies

  • React
  • AWS Cloudfront
  • Microsoft Azure

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